FAQs

Besides buying from product drops on the website, there are opportunities throughout the year to buy in-person.

If you are local to or will be visiting Michigan, check out my Events page for all of the markets and fairs I am going to attend.

If you have an idea for a custom piece, you can also commission your own work of art by filling out the form on this page.

If you see something on my social media that isn't on my website or it says "sold out," it means more work is in production. I work in batches, so once something is gone, it won't be back until I update my shop.

If you miss a release or are not able to get the piece you wanted, there will be more on the way! I suggest joining my email newsletter to stay up to date on when future work is being released and to be notified as soon as it's available.

My intention is to release a new collection of work every 8-12 weeks.

The ceramic process is long and time intensive, so this is the fastest I can go between collections. If I have special projects or extra work, I will add them to my shop between releases though!

I keep future release dates/times on my website header and in my Instagram bio | @robynlynnstudios.

I do not determine the prices of my work until the very end of production when I see the finished piece. Therefore, I do not give out prices until the shop preview that goes up shortly before a release.

I am not taking on wholesale, preorders or customs at this time. Everything included in my releases are available to everyone on a first come, first served basis.

Yes! I currently offer two payment plan options:

Shop Pay Installments- If you already have Shop Pay set up, you’ll have the option to pay the order in full or in four payments. There are no additional charges, interest fees or late fees. This method will not affect your credit score.

PayPal Credit- This must be set up in advance with an existing PayPal account. You need to be 18 years or older to apply and PayPal will check your credit score. If you would like to use this feature, simply checkout with PayPal and hit the "Pay with PayPal Credit" button when finishing your order.

Near the beautiful west coast of Michigan in the United States.

Shipping costs are automatically calculated on your location and USPS Priority weight and size standards.

Orders are shipped via USPS Priority which takes 2-4 business days to be delivered domestically. I pack and ship out orders within 3-5 business days.

It's hard to estimate international orders because your package has to go through customs. Packages will usually move out of the United States within a few days after being shipped, then they are passed onto your local postal service.

These are to help cover the costs of packaging materials and upgraded insurance at USPS. Ceramics require more materials than most items, and those costs can add up.

I am not currently shipping Internationally. When the option opens up, I'll make an announcement on my Instagram!

I package the work very carefully. If your pieces are damaged through transit, please keep the broken item, all of the packaging and get in touch with your local carrier ASAP. You will be able to make a claim for the damaged item through them. I do not have liability for, or offer replacement for lost or broken items, though I will prioritise your request for any new orders when they become available.

I pack orders very carefully and every piece leaves my hands intact. In the unlikely event that your order arrives damaged, it is *your responsibility* to submit a claim through USPS. I personally pay an extra fee to insure the full value of the order being shipped, so you should be reimbursed entirely.

International packages receive insurance up to $50. If you would like to add full insurance to your international order, please email me within 12 hours of purchasing so I may add that service before printing labels- this will be an additional cost.